KLOVER PRIVACY POLICY
Last Updated: [11/01/2025]
This Privacy Policy describes how Sustainable Therapeutics Company, Inc. d/b/a Klover (“Klover,” “we,” “us,” or “our”) collects, uses, discloses, and protects information obtained from visitors and customers who use kloverup.com (the “Site”) or interact with us in-store or through digital services.
By accessing or using our Site, you agree to this Privacy Policy.
Klover is a licensed cannabis retailer operating in the State of California, and we comply with all applicable California privacy and data-protection laws, including the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA).
If you have any questions, contact us at info@kloverup.com.
1. Information We Collect
We collect information in the following categories:
A. Information You Provide Directly
This includes:
Name
Phone number
Email address
Date of birth (age verification)
Identification information (when required for cannabis compliance)
Payment details (processed securely through third-party payment processors; we do not store full card numbers)
Order information
Loyalty program enrollment details
Customer support messages
Any forms, submissions, or communications you send us
B. Information Collected Automatically
When you visit the Site, we may automatically collect:
IP address
Device and browser type
Operating system
Pages viewed
Time spent on the Site
Clicks, navigation, and interaction data
Referring URLs
Cookies, pixels, and tracking technologies
Location derived from IP address (coarse geolocation)
Tracking technologies may include:
CookieBot (consent management)
UserWay (accessibility tools)
Google Analytics (with privacy configurations)
Google Tag Manager
Other analytics or service tools necessary to operate our Site
All non-essential tracking scripts are blocked until you provide consent.
C. Information Collected In Store
If you visit a Klover retail location, we may collect:
Video surveillance (security)
Identification information (required by California cannabis regulations)
Purchase history
Loyalty program participation
D. Information from Third Parties
We may receive data from:
Delivery partners
Age-verification services
Advertising or marketing platforms
Social media channels you interact with
Payment processors
Loyalty or rewards providers
2. How We Use Your Information
We use personal information to:
Operate and improve our Site, products, and services
Process orders and payments
Verify age and identity
Provide customer service
Send receipts, updates, and account notifications
Improve user experience
Provide personalized marketing or product recommendations
Support accessibility functionality
Maintain regulatory compliance with California cannabis laws
Detect fraud or unauthorized activity
Analyze website performance and usage
We do not sell your personal information.
3. How We Share Your Information
We may share information with:
A. Service Providers
Trusted partners who assist us with:
Payment processing
Age and ID verification
Website and data hosting
Analytics and reporting
Marketing and email communications
Loyalty programs
Customer support
These providers are contractually prohibited from selling or using data for their own purposes.
B. Legal or Regulatory Authorities
We may disclose information to comply with:
California cannabis regulations
Law enforcement requests
Court orders, warrants, or subpoenas
Fraud investigations
Compliance obligations applicable to licensed dispensaries
C. Business Transfers
In the event of a merger, acquisition, asset sale, or corporate restructuring, personal information may be transferred as permitted by law.
We do not disclose your personal information to advertisers for their own use unless you grant explicit consent.
4. Cookies & Tracking Technologies
Klover uses cookies and similar technologies to enhance the user experience, analyze website performance, and support essential functionality.
We use CookieBot to manage consent.
Non-essential cookies (marketing or analytics) are not activated unless you opt in.
You may adjust cookie preferences at any time using the banner or settings on our Site.
5. Your Privacy Rights (California Residents)
Under the CCPA and CPRA, California residents have the right to:
Know what personal information we collect
Access specific pieces of personal information
Correct inaccurate information
Delete personal information (subject to legal retention requirements)
Opt-out of sharing (for cross-context behavioral advertising)
Opt-out of sale of personal information (we do not sell)
Limit use of sensitive personal information
Receive information in portable format
Not be discriminated against for exercising these rights
You may submit privacy requests to:
We may need to verify your identity before fulfilling requests.
Age-Gated Information
We must retain certain customer records as required by California cannabis laws. Some deletion requests may be limited for compliance reasons.
6. Data Retention
We retain information only as long as necessary for:
Legal and regulatory compliance
Transaction processing
Fraud and security monitoring
Tax or accounting requirements
Operational business purposes
Surveillance footage is retained only as required by law or security policy.
7. Security
We use administrative, technical, and physical safeguards to protect your information.
However, no online system is 100% secure.
By using the Site, you acknowledge that we cannot guarantee absolute security.
8. Children’s Privacy
Klover does not knowingly collect personal information from individuals under 21 (or under 18 without a valid physician’s recommendation).
If we learn that information has been collected in violation of age requirements, we will delete it.
9. Links to Third-Party Websites
Our Site may contain links to third-party services or external sites.
We are not responsible for their content, policies, or data practices.
Use of third-party sites is at your own risk.
10. Changes to This Privacy Policy
We may update this Privacy Policy at any time.
The “Last Updated” date reflects the most recent revision.
Your continued use of the Site constitutes acceptance of the updated policy.
11. Contact Information
If you have questions about this Privacy Policy, your privacy rights, or how we handle your data, contact us at:
